FAQs
Frequently Asked Questions (FAQ) - SULISMART
Orders & Shipping
Q: How long does delivery take in the UK?
A: We offer free standard shipping to UK mainland addresses, which takes 2-4 business days after dispatch.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Standard international shipping costs £23.99 and takes 3-17 business days. Orders over £200 qualify for free international shipping.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email with your tracking number and a link to track your package.
Q: What countries do you ship to?
A: We ship to most countries worldwide. During checkout, you can enter your address to confirm if we deliver to your location.
Returns & Refunds
Q: What is your return policy?
A: We offer a 45-day return policy. If you're not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Q: Are returns free?
A: Returns are free for UK customers. International customers are responsible for return shipping costs.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we will process your refund within 5-7 business days. It may take additional time for your bank to complete the transaction.
Product & Quality
Q: What materials are your products made from?
A: Our outdoor cushions and pillows are made from high-quality, weather-resistant fabrics that are designed to withstand the elements while maintaining comfort and appearance.
Q: Are your products waterproof?
A: Our products are water-resistant and quick-drying. However, we recommend storing them indoors during heavy rain or extreme weather conditions.
Q: How do I clean my outdoor cushions?
A: Most of our covers are removable and machine washable. For spot cleaning, use a mild detergent and soft brush. Always check the care label for specific instructions.
Warranty
Q: What does the 1-year warranty cover?
A: Our warranty covers manufacturing defects in materials and workmanship under normal residential use for one year from the date of purchase.
Q: How do I make a warranty claim?
A: Contact our support team at support@sulismartltd.shop with your order details and photos of the issue. We'll guide you through the process.
Account & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. We process orders quickly, but we'll do our best to help if contacted promptly.
Contact & Support
Q: How can I contact customer service?
A: You can reach us at:
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Email: support@sulismartltd.shop
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Phone: +44 7789 549860 (Mon-Fri, 9AM-5PM GMT)
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Mail: 12 Cromwell Road, Winchester, England, SO22 4AB
Q: What are your customer service hours?
A: Our team is available Monday through Friday from 9:00 AM to 5:00 PM GMT. We aim to respond to all emails within 24 business hours.
Care & Maintenance
Q: How should I store my outdoor cushions during winter?
A: We recommend storing cushions in a dry, cool place. Use breathable storage bags and avoid plastic containers that can trap moisture.
Q: Can I leave the cushions outside all year round?
A: While our products are weather-resistant, we recommend storing them during harsh weather conditions or when not in use for extended periods to prolong their lifespan.
Can't find the answer you're looking for?
Contact our friendly customer service team at support@sulismartltd.shop or call us at +44 7789 549860. We're always happy to help!
SULISMART
Enhancing Your Outdoor Comfort Experience