Maintenance

Care, Maintenance & Warranty - SULISMART

Product Care & Maintenance

To ensure your SULISMART outdoor cushions and pillows maintain their beauty and functionality for seasons to come, please follow these simple care instructions:

Regular Care:

  • Gently brush off loose dirt and debris regularly

  • For spot cleaning, use a mild soap solution and soft cloth

  • Allow to air dry completely before use or storage

Deep Cleaning:

  • Most covers are removable and machine washable (check product label)

  • Use cold water and gentle cycle

  • Do not bleach or use harsh chemicals

  • Line dry away from direct sunlight

Storage:

  • Store in a cool, dry place when not in use

  • Use breathable storage bags (avoid plastic)

  • Keep away from damp conditions to prevent mildew

Protection:

  • While our products are weather-resistant, we recommend bringing them indoors during extreme weather conditions

  • Use furniture covers for extended protection

1-Year Limited Warranty

Coverage:
SULISMART warrants that its outdoor cushions and pillows will be free from defects in materials and workmanship under normal residential use for a period of 1 year from the original date of purchase.

What's Covered:

  • Manufacturing defects in materials

  • Workmanship issues

  • Zipper failures

  • Seam integrity

What's Not Covered:

  • Damage from improper care or cleaning

  • Normal wear and tear

  • Damage from improper storage

  • Weather-related damage beyond normal expectations

  • Commercial use

  • Modifications or repairs by unauthorized parties

Warranty Claim Process

Step 1: Contact Us
Email our support team at support@sulismartltd.shop with:

  • Your order number

  • Product name/SKU

  • Photos of the issue

  • Description of the problem

Step 2: Assessment
Our team will:

  • Review your claim within 2 business days

  • May request additional information if needed

  • Provide instructions for resolution

Step 3: Resolution
Depending on the issue, we may:

  • Send replacement parts

  • Replace the product

  • Offer repair guidance

  • Process a refund (if applicable)

Additional Information

Returns Policy:

  • 45-day satisfaction guarantee

  • Items must be unused and in original condition

  • Free returns for UK customers

  • International return shipping at customer's expense

Shipping:

  • UK: Free shipping (2-4 business days)

  • International: £23.99 (3-17 business days)

  • Free international shipping on orders over £200

Contact:

Need Help?

Our customer service team is here to assist you with:

  • Product care advice

  • Warranty claims

  • Replacement parts

  • General inquiries

We're committed to ensuring your complete satisfaction with every SULISMART product.

SULISMART
Quality You Can Trust, Comfort You Deserve